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At Ink 'n' Toner Solutions Ltd, we are dedicated to customer satisfaction,
providing the best quality products with outstanding service.
If you have any comments, enquiries
or opinions on ways for us to improve call us on 01524 845002 or e-mail info@inkntoners.co.uk.
Terms and Conditions of Sale
The following terms and conditions apply to all transactions
on Ink 'n' Toner Solutions Ltd. The placing of an order indicates your acceptance of these terms and conditions.
Please read them carefully and print a copy for future reference.
These terms and conditions do
not affect your statutory rights. To order goods through this website you must be at least 18 years of age.
We will treat each order for goods as an offer by you to purchase the goods subject to these terms and conditions.
It is only when we have dispatched the goods to you that we have a binding contract.
We have the right to refuse at our discretion to supply any goods ordered by you.
Although we warrant
that the goods will, at the time of delivery, correspond to the description given by us all products we sell are of
a technical nature and it is not practical to publish detailed specifications of all the products. All images,
descriptive matter, specifications and advertising are for the sole purpose of giving an approximate description of
the goods. Full details are available from the original manufacturer’s brochures & websites. Except where the
Customer is dealing as a consumer (as defined in the Unfair Contract Terms Act 1977, section 12) all other
warranties, conditions or terms relating to fitness for purpose, merchantability or conditions of the goods whether
implied by Statute, Common Law or otherwise are excluded and the Customer warrants that the Customer is satisfied
as to the Suitability of the Goods for the Customer's purpose Goods are not sold on a trial basis.
If you
buy goods which have no published technical specifications, it is your responsibility to establish the suitability
of the goods for your intended purpose.
Typographical Errors
In the event that a product is
listed at an incorrect price due to a typographical error or error in pricing information from our suppliers,
we shall have the right to refuse or cancel any orders based on the incorrect price whether or not the order has
been confirmed.
Product Images / Specifications:
Whilst we endeavour to ensure all images and
specifications are correct at the time of publication, they do vary. As such we can accept no responsibility for
incorrect images/information. If however you spot a mistake with an image or with a products specification please
let us know e-mail info@inkntoners.co.uk
Payment Method
This is a UK site only. Orders will only
be accepted from UK residents for UK delivery, paid for with UK credit cards only. On the order you must provide
us with your exact address and telephone number that your credit card issuer has on file for you. Your order will
only be processed once authorisation of your credit card has been properly received.
Availability of
Goods
All products are subject to availability and may be withdrawn at any time. However it is our policy
to contact you if a product is out of stock and if you do not wish to proceed with the order or for any reason we
cannot supply the product we will arrange for the order to be cancelled.
We offer an extended range of products
which are obtained directly from our suppliers. These products are subject to suppliers’ stock availability and
delivery dates made by the suppliers’ own delivery services. It is our policy to contact you to explain the stock
and delivery situation with these products. Again if you do not wish to proceed with the order, we will arrange
for it to be cancelled.
Delivery
Whilst every reasonable effort shall be made to keep any delivery
date, time of delivery shall not be of the essence and we shall not be liable for any losses, costs, damages or
expenses incurred by the Customer or any other person or company arising directly or indirectly out of any failure
to meet any estimated delivery date.
Unless otherwise agreed we may deliver by installments.
Should the Customer request for the delivery to be by instalments a further agreed carriage charge will be
applicable.
Failure by the Customer to pay for any installment or delivery when due shall entitle us
to withhold further deliveries and the Customer shall be liable for any costs incurred by the Supplier relating
to such Goods which the Supplier is then entitled to withhold.
Delivery of the Goods shall be made to
the Customer's address and the Customer shall make all arrangements necessary to take delivery of the Goods
whenever they are tendered for delivery.
Time Limitations for Notification of claims Damaged in Transit
As internal damage cannot always be identified on delivery, the Customer must sign the drivers manifest as
unchecked if a signature as proof of delivery is required. Should any damage be identified on opening the package,
Ink 'n' Toner Solutions Ltd must be advised within 48 hours of the exact damage. It is imperative that the Customer
does not dispose of any of the packaging, as this will be required to affect a claim against the carrier.
The claim will be handled by Ink 'n' Toner Solutions Ltd and an arrangement will be made to collect the damaged goods
and replacements will be sent.
We cannot accept any claims for damage if the above time scales are not
followed.
Shortages
It is the Customers responsibility to sign for the correct number of
packages that are delivered, the Customer is required to check that the number of packages delivered equal
the number of packages on the delivery drivers manifest/consignment note where applicable. Any shortages
must be noted on the drivers manifest and it is the Customers responsibility to thereafter notify us within
48 hours of delivery.
Should the Customer be missing an item but has signed for the correct number
of packages. The Customer must notify us within 48 hours of delivery. The Customer will be requested to
provide us with a copy of the invoice as well. The matter will be investigated and the Customer will be
informed of the decision.
Incorrect Goods
If the wrong item is ordered and or dispatched
the onus of ensuring the item received corresponds with the one for replacement rests entirely with the
customer. It is the Customers responsibility to notify us of any incorrect goods supplied within 48 hours
of delivery. If the items are not as ordered, the Customer must not open the manufacturers packaging or use
the item. The Customer will also be required to provide further information on what was received i.e.
we may require the manufacturers part codes and a full description of what has been received. Should
there be any extenuating circumstances that have prohibited the Customer from compliance within the
specified time frame; resolution will be by mutual decision.
Non-Deliveries
We will
not accept liability for goods lost in transit unless we are notified within 21 days from the expected
delivery date.
We shall accept no liability for shortages, non-deliveries, incorrect goods and
goods damaged on delivery outside the reported timescales. Except when extenuating circumstances have
prevented notification within the reported timescale. The extenuating circumstances must be by mutual
agreement.
All products supplied are covered by the terms and conditions of the Original
Manufacturers Guarantee for a period of 12 months or longer if relevant, this is in addition to
the consumers statutory rights.
Cancellation of Orders
Orders cancelled after
dispatch of the goods will be subject to credit only once the items are returned to us and receipted
back into our Warehouse. If the items are accepted, opened and used the Distance Selling Regulations
will apply. In all instances, goods must be returned as new, with no blemish, defect or parts missing,
neither must the outer manufacturer packaging show any damage or be defaced in anyway. Should the
items/packaging show any damage or be incomplete and defaced in any manner a 25% fee will apply, this
will automatically be deducted from the credit issued.
Items no longer required (Not applicable
for Faulty Goods)
Via the terms of the Distance Selling Regulations a seven day cooling -off period
is extended to every transaction.Within this period any item purchased may be returned to us, entirely at
the customers expense. Once we receive the returned goods we will implement refund or replacement of them,
subject to the condition in which they are received conditional upon saleability and reason for return.
We reserve the right to reject any item(s).
The Customer will be responsible for the safe return
of the goods. Goods must be returned “as new” or in the same condition that they were received in.
There should be no damage. All parts, items and packaging must be included and the manufacturer packaging
must not be defaced in manner.
The Customer cannot return items that are not under the cover of a
Returns Number (RMA). The customer must either call 01524 845002 or e-mail returns@inkntoners.co.uk
to report any problem with their purchase siting their invoice number, the goods in dispute and the
claim as made by the customer in this regard. Upon acknowledgement of a complaint by Ink 'n' Toner Solutions Ltd,
a returns number (RMA) will be allocated.
Ensure all packaging is secure and has the designated
RMA issued to that return clearly displayed.
You must include your name, address, e-mail address,
telephone number, invoice number, reason for return and course of action by which you would like us to proceed.
We do not refund carriage charges applied to the initial order and neither do we pay for the cost of
returning the items to us.
Only complete products will be accepted. Therefore ensure that all
additional enclosures, such as manuals, free software, cables etc are all returned. Adequate packaging
must be used to return the goods.
Adequate packaging constitutes that the item is wrapped securely
and then placed inside a box in order for the item to return to us with no internal or external damage.
Items that are not securely wrapped and received, will be returned in the same manner.
We reserve
the right to reject any item(s) that do not meet the criteria laid out above.
A restocking fee
of up to 25% of the original invoice value may be levied on item(s) returned after 7 days of the
goods being delivered.
No items will be accepted as being faulty or incorrectly dispatched
until received by us in a suitable condition upon which to make this judgement. No responsibilty will be
accepted, implied or held by Ink 'n' Toner Solutions Ltd until made formally in writing, via e-mail or correspondence
after receipt and inspection of the returned items.
Faulty Goods
Occasionally, supplied
goods may develop or be received with a fault.
No acceptance of liabilty will be made or implied
unless done so in writing via e-mail or correspondence upon receipt and inspection of the disputed goods.
We do not refund carriage charges applied to the initial order and neither do we pay for the cost of returning
the items to us.
All returned goods will be inspected for damage, abuse, misuse or neglect. If the
returned item/s is found to be misused, damaged, neglected or abused and considered by Ink 'n' Toner Solutions Ltd that
resonsibilty does not lie with them, the customer will be contacted to discuss how they wish to proceed.
All items returned for reasons of failure must be accompanied by a test sheet as produced by the printer
software upon insertion, displaying the fault claimed by the purchaser.- this requirement is not imposed on
units claimed as being 'non-recognised' by the printer.
For cartridge returns, items received by us
must contain at least 75% ink content upon arrival to qualify for further investigation and/or subsequnt
redress. This measurement is calculated via the weight of the unit - Such weights as stipulated by us are
available upon request.
Refunds for any goods returned will be made only if the item is deemed by
Ink 'n' Toner Solutions Ltd to be faulty and if this form of resolution is as the customer requests, unless
otherwise stated in writing.
If you think that the product you have purchased is faulty or incompatible
with your computer system we may refer you to the manufacturer, due to their extensive knowledge of their product.
If the manufacturer agrees that the product is faulty, in most cases they will be able to authorise a
replacement/repair of the product direct to you. This does not affect your statutory rights.
A restocking fee of up to 25% is charged on returns, which prove to be non-defective. It is therefore
imperative that you have made contact with Ink 'n' Toner Solutions Ltd first.
Postage Return Reimbursement
On occasion that a variation of terms regarding responsibilty for return postage costs may apply the
maximum reimbursement for parcels not exceeding £30 in value will not exceed the cost of regular second class
Royal Mail postage at that time. For returns exceeding £30 in value written authority must be received by the
customer from Ink 'n' Toner Solutions Ltd stating their accepted level of liabilty in each instance and acceptance of
such variation of terms being agreed. With regard to a variation in terms no expectation may be made,
implied or understood prior to the goods being received by Ink 'n' Toner Solutions Ltd in a satisfactory condition
in which to assess liabilty or responsibility.
Refunds
If for any reason you are issued
with a refund, please note the following,
- All refunds will be issued to the same payment method as
on the original order.
- When a refund is processed, you will receive an email notification.
-
A refund will usually reach your credit card account within 4 working days after it being processed,
please allow up to 10 working days for it to be credited. We do however reserve the right to refund you
within 30 days of the return.
Liability
Except as may be implied by law and except in
the case of death or personal injury where the Customer is dealing as a consumer, in the event of any
breach of these Terms and Conditions by us the remedies to you shall be limited to damages which shall in
no circumstances exceed the price of the Goods and we shall under no circumstances be liable for any indirect,
incidental or consequential damages
Force Majeure
We will not be under any liability
whatsoever in the event that we are prevented or delayed from supplying or making delivery of any Goods
by any reason or cause beyond our control.
No Waiver
Our failure to insist upon strict
performance of any provision of these Terms and Conditions shall not be deemed to be a waiver of our rights
or remedies in respect of any present or future default of the Customer in performance or compliance with
any of these Terms and Conditions.
Severability
In the event that any or any part of these
Terms and Conditions shall be determined invalid, unlawful or unenforceable to any extent such term, condition
or provision shall be severed from the remaining Terms and Conditions, which shall continue to be valid and
enforceable to the fullest extent permitted by law.
These Terms and Condition shall be construed in
accordance with English Law.
Delivery
Whilst every reasonable effort shall be made to keep any delivery date,
time of delivery shall not be of the essence and we shall not be liable for any losses, costs,
damages or expenses incurred by the Customer or any other person or company arising directly or indirectly
out of any failure to meet any estimated delivery date.
Unless otherwise agreed we may deliver by
installments.
Should the Customer request for the delivery to be by instalments a further agreed carriage
charge will be applicable.
Failure by the Customer to pay for any installment or delivery when due
shall entitle us to withhold further deliveries and the Customer shall be liable for any costs incurred by
the Supplier relating to such Goods which the Supplier is then entitled to withhold.
Delivery of the Goods
shall be made to the Customer's address and the Customer shall make all arrangements necessary to take delivery of
the Goods whenever they are tendered for delivery.
Shortages
It is the Customers responsibility
to sign for the correct number of packages that are delivered, the Customer is required to check that the
number of packages delivered equal the number of packages on the delivery drivers manifest/consignment note
where applicable. Any shortages must be noted on the drivers manifest and it is the Customers responsibility
to thereafter notify us within 48 hours of delivery.
Should the Customer be missing an item but has
signed for the correct number of packages. The Customer must notify us within 48 hours of delivery. The Customer
will be requested to provide us with a copy of the invoice as well. The matter will be investigated and the
Customer will be informed of the decision.
Incorrect Goods
If the wrong item is ordered and
or dispatched the onus of ensuring the item received corresponds with the one for replacement rests entirely
with the customer. It is the Customers responsibility to notify us of any incorrect goods supplied within 48 hours
of delivery. If the items are not as ordered, the Customer must not open the manufacturers packaging or use the
item. The Customer will also be required to provide further information on what was received i.e. we may require
the manufacturers part codes and a full description of what has been received. Should there be any extenuating
circumstances that have prohibited the Customer from compliance within the specified time frame; resolution
will be by mutual decision.
Non-Deliveries
We will not accept liability for goods lost
in transit unless we are notified within 21 days from the expected delivery date.
We shall accept
no liability for shortages, non-deliveries, incorrect goods and goods damaged on delivery outside the reported
timescales. Except when extenuating circumstances have prevented notification within the reported timescale.
The extenuating circumstances must be by mutual agreement.
All products supplied are covered by the
terms and conditions of the Original Manufacturers Guarantee for a period of 12 months or longer if relevant,
this is in addition to the consumers statutory rights.
Privacy Policy
We do not disclose buyer's information to third parties. Your information will only be used in accordance
to the Data Protection Act 1998. Data collected by this site will only used to fulfill customer orders.
Send all returns to:
Ink 'n' Toner Solutions Ltd
Returns Department
29 Church Street,
Lancaster,
Lancashire,
LA1 1LP,
UK
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